Privacy Policy 966win

1 Introduction

This Privacy Policy explains how 966win ("we", "the platform") collects, uses, discloses, and protects your personal information when you use our platform and services at 966win.org.

We take your privacy seriously. As a trusted online wagering platform in Malaysia, we understand that member trust depends not only on the safety of their funds, but also on how responsibly we handle their personal information.

This Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and widely adopted international data protection standards. By using the 966win platform, you agree to the collection and use of information as described in this policy.

2 Types of Personal Data We Collect

966win collects various types of personal data necessary to provide a safe, seamless, and personalised service. Below are the categories of data we collect:

3 How We Collect Data

Your personal data is collected through several transparent and responsible channels:

• Account Registration: When you register a new account at 966win, you provide basic information such as your name, email address, and contact details.
• KYC Verification: During the identity verification process, you submit identification documents and proof of address to ensure the security of your account.
• Financial Transactions: Payment information is securely collected when you make a deposit or submit a withdrawal request.
• Platform Usage: Technical data such as IP addresses and gaming activity is collected automatically while you use our platform.
• Support Communications: Any interactions with our customer support team via live chat or email may be retained for quality assurance and training purposes.

4 How We Use Your Data

Personal data collected by 966win is used exclusively for the following purposes:

• Creating and managing your member account and ensuring secure access to the platform.
• Processing deposits, withdrawals, and other financial transactions accurately and securely.
• Complying with legal requirements including Anti-Money Laundering (AML) procedures and Know Your Customer (KYC) verification.
• Detecting and preventing fraud, account abuse, and suspicious activities that may compromise platform security.
• Sending you important notifications related to your account, transactions, and relevant promotions.
• Improving platform quality, user experience, and customer support services.
• Monitoring gameplay habits for responsible gaming purposes and providing assistance to members who may need support.

966win does not use your personal data to make automated decisions that materially affect your rights without appropriate human review.

5 Data Security & Encryption

Protecting your personal data is a top technical priority for 966win. We implement multiple layers of security to ensure your data remains safe at all times:

• 128-bit SSL Encryption: All data transmitted between your device and 966win servers is protected with advanced SSL encryption — the same standard used by major banks in Malaysia.
• Secure Data Storage: Passwords are stored in a hashed format that cannot be read, not as plain text. Sensitive financial information is fully encrypted within our database.
• 24/7 Monitoring: Our security monitoring system operates 24/7 to detect any suspicious or unauthorized access.
• Two-Factor Authentication (2FA): We encourage and support the use of 2FA as an additional layer of protection for your account.
• Restricted Access: Only 966win employees who require access to your data to perform their authorised job duties are permitted to do so, and they are bound by strict confidentiality obligations.

6 Data Sharing & Disclosure

966win does not sell, rent, or trade your personal data to any third party for marketing or commercial gain. Your data may only be shared in the following limited circumstances:

• Payment Service Providers: Information required to process deposits and withdrawals is shared with approved payment processors (such as FPX, Touch 'n Go) subject to strict confidentiality agreements.
• Legal Requirement: We may be required to disclose data to regulatory authorities or law enforcement when mandated by applicable Malaysian law.
• Fraud Prevention: Certain information may be shared with fraud prevention agencies to protect member interests and platform integrity.
• Technology Providers: Third-party technical service providers (such as hosting and security) that assist us in operating the platform may access required data, subject to strict data processing agreements.

All third parties receiving your data from 966win are bound by data protection obligations at least equivalent to those we uphold.

7 Cookies & Tracking Technologies

966win uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled as the platform will not function without them.
• Performance Cookies: Collecting anonymous information about how you use the platform to help us identify issues and improve performance.
• Functional Cookies: Saving your preferences such as language, display settings, and game preferences to deliver a more personalised experience.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality and user experience on the 966win platform.

8 Your Rights Regarding Personal Data

As a 966win member, you have certain rights regarding your personal data under applicable data protection laws. We fully respect and support the exercise of these rights:

9 Data Retention Period

966win retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with applicable legal, accounting, and reporting obligations.

• Active Account Data: Retained for as long as your account remains active on the 966win platform.
• Financial Transaction Records: Retained for a minimum of 7 years to comply with Malaysian legal and tax requirements.
• KYC Documents: Retained for a minimum of 5 years following account closure in accordance with AML requirements.
• Communication Logs: Customer support interaction records are retained for 2 years for quality assurance and dispute resolution purposes.
• Technical & Log Data: System logs and technical data are retained for 90 days for security and troubleshooting purposes.

When your personal data is no longer required, it will be securely deleted or anonymised in accordance with 966win's established data deletion procedures.

10 Minors & Youth Protection

The 966win platform is exclusively for users aged 18 and above. We do not knowingly collect personal data from children or minors. Should we discover that a minor's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question.

Parents and guardians concerned about minors in their care accessing the platform are encouraged to contact our support team immediately. 966win takes seriously its responsibility to ensure our platform remains inaccessible to underage individuals.

11 Privacy Policy Amendment

966win reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Any material changes will be communicated to you via in-platform notifications or email to your registered address at least 14 days before they take effect.

We encourage you to review this page periodically. The "Updated" date at the top of this document reflects the latest version of the policy in effect. Continued use of the platform following any amendments signifies your acceptance of the updated policy.

12 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist through the following channels:

• Live Chat: Available 24/7 directly within the 966win platform — the fastest way to get an immediate response.
• Privacy Email: [email protected] — for written inquiries requiring official documentation.
• Response Time: We are committed to responding to all privacy-related enquiries within 3 working days.

For formal complaints that cannot be resolved through our support channels, you have the right to refer the matter to the relevant data protection authority in Malaysia.