Terms and Conditions 966win

1 Acceptance of Terms

By accessing, registering for, or using any part of the 966win platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please cease using the platform immediately.

These terms cover all products and services provided by 966win, including but not limited to live casino games, video slots, fish shooting games, sports betting, promotions, and any related support services.

966win reserves the right to amend, update, or replace these Terms and Conditions at any time without prior notice. It is your responsibility to review this page periodically to ensure you remain compliant with the latest applicable terms.

2 Member Eligibility

To register and use the 966win platform, you must fully meet the following eligibility requirements:

• You must be 18 years and above or have reached the legal age of adulthood recognized in your jurisdiction, whichever is higher.
• You must be an individual and not a corporate entity, association, or organisation.
• You are not located in a territory or country where access to online betting platforms is prohibited by local law.
• You have not previously been directed by 966win to close or suspend your account for any reason.
• You are acting on your own behalf and not as a representative or agent of any third party.
• You have full legal capacity to enter into a binding agreement.

3 Account Registration & KYC Verification

Each member is only permitted to register one (1) account only at 966win. Multiple account registrations by the same individual are strictly prohibited and will result in the suspension of all related accounts and forfeiture of any wins generated.

During the registration process, you are required to provide accurate, complete, and up-to-date information. 966win reserves the right to request identity verification documents (KYC) at any time, including:

• A copy of a valid identity card (MyKad) or passport
• Proof of current residential address (utility bill or bank statement no older than three months)
• Proof of ownership of the payment method used for the deposit

The KYC verification process is fully protected by 128-bit SSL encryption. All submitted documents are processed confidentially and stored in accordance with the 966win Privacy Policy. Failure to complete the KYC process within the stipulated timeframe may result in a temporary suspension of withdrawal functions.

4 Deposit & Withdrawal

966win supports a range of approved payment methods for deposits and withdrawals, including FPX (all major Malaysian banks), Touch 'n Go eWallet, GrabPay, Boost, and direct bank transfer.

Deposit: All deposits are final and cannot be reversed once processed. The minimum deposit is MYR 20 and is processed within minutes. 966win does not charge any additional fees for deposits, though your bank or payment provider may apply their own charges.

Withdrawal: Withdrawals are processed to the bank account or digital wallet that has been registered and verified under the same member's name. Withdrawals to third-party accounts are not permitted. Submitted withdrawal requests cannot be cancelled. The average processing time is between 5–15 minutes, subject to daily limits and re-verification requirements.

• Minimum withdrawal limit: MYR 30 per transaction
• Daily withdrawal limit: MYR 30,000 (standard members) / MYR 100,000 (VIP members)
• The first withdrawal requires complete bank account verification

5 Bonus & Promotions

All bonuses, promotions, and special offers provided by 966win are subject to rollover requirements and specific wagering conditions stated in the terms of each promotion. Please read the specific terms of each promotion before claiming any bonus.

General terms applicable to all bonuses at 966win:

• The welcome bonus is only available to new members making their first deposit.
• Rollover requirements must be fully met before any withdrawal from a bonus balance is permitted.
• 966win reserves the right to void bonuses and associated wins if there are signs of fraudulent activity or bonus system abuse.
• Bonuses may not be transferred between accounts or converted directly to cash without fulfilling the rollover requirements.
• Each member is eligible for each type of bonus once only, unless otherwise stated in the relevant promotion's terms.
• The use of bots, arbitrage, or strategies designed to exploit the bonus system is strictly prohibited.

6 Game Rules

All games available on the 966win platform use a Random Number Generator (RNG) system that has been audited and certified by an independent certification body. The outcome of every game is completely random and cannot be predicted or manipulated by any party.

In the event of a technical disruption, system failure, or disconnection while a game is in progress:

• 966win will endeavour to restore the game to its state prior to the disruption.
• If recovery is not possible, any incomplete bets will be voided and credits will be returned to the member's account.
• 966win is not responsible for any losses caused by internet or device disruptions on the member's end.

The use of any assistance software, automated bots, or manipulation tools in games is strictly prohibited and constitutes grounds for immediate account closure.

7 Member Responsibilities

As a 966win member, you are fully responsible for ensuring that your use of this platform is legal in your jurisdiction and that you comply with all applicable local laws and regulations.

You also agree to:

• Do not use the 966win platform for any illegal, fraudulent, or activity that could compromise the integrity of the platform.
• Do not share your account with any other individual or allow others to use your account.
• Keep your password and login credentials confidential at all times.
• Notify 966win immediately if you suspect your account has been accessed without authorization.
• Do not use illegally obtained funds to make deposits on the 966win platform.

8 Account Security

966win implements multiple advanced security measures to protect member accounts, including two-factor authentication (2FA), login activity monitoring, and a fraud detection system operating 24/7. However, the security of your account also depends on your own actions.

To keep your account secure, we recommend that you:

• Use a strong, unique password that differs from those used on other platforms.
• Enable two-factor authentication (2FA) via your account settings.
• Avoid accessing your 966win account over unsecured public Wi-Fi networks.
• Log out of your account every time you finish using a shared device.

9 Account Suspension & Closure

966win reserves the right to suspend or close the account of any member without prior notice if there is reasonable cause to believe that:

• The member has violated any part of these Terms and Conditions.
• The account has been used for fraudulent activity, money laundering, or other illegal activities.
• The member has registered multiple accounts.
• The information provided during registration is false or misleading.
• There is suspicious betting activity or abnormal gameplay patterns.

In the event of a legitimate account closure (no terms violation), any remaining credit balance will be returned to the member once the investigation is complete. No balance will be refunded if the closure is due to a serious breach of terms.

10 Limitation of Liability

966win provides this platform on an "as-is" basis without any implied or express warranties. To the extent permitted by applicable law, 966win shall not be liable for:

• Any financial losses incurred while using the platform, including betting losses.
• Service disruptions caused by maintenance, technical failures, or circumstances beyond our control.
• Unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.
• Any indirect, incidental, or consequential losses arising from the use of the platform.

11 Amendment of Terms and Conditions

966win reserves the right to amend, add to, or remove any part of these Terms and Conditions at any time. Members will be notified of any material changes via in-platform notifications or email to their registered address.

Continued use of the 966win platform after any amendments take effect means you accept and agree to the updated terms. The "Last Updated" date at the top of this document will always reflect the currently applicable version of the terms.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your general use of the 966win platform, please contact our support team through the following channels:

• In-platform Live Chat: Available 24 hours a day, 7 days a week
• Support email: [email protected] (text display only)
• Average response time: Less than 15 minutes via live chat

The 966win support team is available in Malay, English, and Mandarin to assist you at any time.